Unlocking AI-Powered Role-Based Program
AI+ Customer Service
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Globally Recognized Certification: Accepted in over 120 countries
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No Technical Barriers: No programming Skills
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Flexible Learning Formats
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Proctored Online Exams
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Designed by Globally Renowned Facilitators
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One-Year free Subscription for upgrading skill
Lead Life with AI
Imagine walking into your office and realizing Al can do 40% of your repetitive tasks for you. How would that change your work?
Al is revolutionizing business, healthcare, marketing, finance, and more. Workforces that integrate Al skills see up to a 40% increase in productivity.
In today's rapidly evolving digital landscape, understanding and leveraging Artificial Intelligence (AI) is no longer optional—it's essential.
Al is expected to contribute $15.7 trillion to the global economy by 2030.
Navigate the Intersection of AI and Ethics in Business Landscape
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Responsible AI Focus: Master ethical AI use aligned with business and societal values
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Risk Mitigation: Learn to manage compliance, transparency, and AI decision-making
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Strategic Guidance: Integrate ethical practices into AI adoption and leadership
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Reputation Builder: Build organizational trust and credibility in AI deployments
The Power of AI Certification
In today's fast-changing world, Al is reshaping industries, jobs, and career paths.
Al isn't just the future-It's your competitive advantage.
Explore Advantages of Role-Based Certification Over General AI Certification
General Al Certifications
Role-Based AI Certifications
Feature
Focus
Broad Al knowledge
Job-specific Al skills
Industry Relevance
Theoretical concepts
Al training directly applicable to your profession
Career Growth
Limited real-world use
Al expertise that makes you indispensable
Scalability
Designed for individuals
Scalable for teams. & organizations
Key Takeaways of Our Programs
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Understand the business and outcomes that can be achieved with AI
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Practical Knowledge
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Ethical & Responsible AI tracks
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Flexible learning formats
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Access to high video lessons, assessments, quizzes and upgrades for 1 year after programs
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Join a community of like minded professionals who are successfully exploring AI in their organizations
Industry Growth: Transforming Customer Experience Across Every Touchpoint
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The global AI for customer service market is estimated to reach $47.82 billion by 2030, at a CAGR of 25.8% during the forecast period. (MarketsandMarkets)
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Designing AI-driven customer engagement tools to improve response times and streamline interactions.
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Leveraging AI to analyze customer emotions and enhance service quality, leading to more personalized customer interactions.
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Optimizing customer service processes with virtual agents and AI voice bots, improving scalability and operational efficiency.
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As AI-powered customer service roles grow rapidly, there are increasing high-paying job opportunities worldwide, especially for those with AI expertise.
Program at a glance:
Program Name:
Delivery Method:
Duration:
Exam Format:
Included:
Outcome:
Self-Paced | Virtual Instructor Led
2 - Half a Day [ 4 hours each ] of Intensive Weekend Training with Live Demos
50 questions, 70% passing, 90 minutes, online proctored exam
Projects & Case Studies
Industry-recognized credential + hands-on experience
Who is this program for ?
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Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.
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Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.
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Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.
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Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.
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Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.
What You'll Learn
Implementing and Managing AI Solutions
Learn to select, deploy, and manage AI technologies to improve efficiency in customer service.
Optimizing Customer Experiences with AI
Utilize AI tools to personalize interactions and create a seamless customer journey.
Data-Driven Customer Insights
Gain skills to collect and analyze customer data through AI-powered tools to enhance service delivery.
Strategic AI Implementation
Develop comprehensive AI strategies tailored to organizational needs while maintaining ethical and trustworthy practices.
Certification Overview
Course Introduction
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
1.1 Overview of AI
1.2 Relevance of AI in Customer Service
Module 3: Data Collection and Analysis
3.1 Gathering Customer Data
3.2 Data Quality and Integrity
3.3 Analyzing Data for Insights
3.4 Applying Insights to Enhance Customer Service
Module 4: Implementing AI Solutions
4.1 AI Solutions for Customer Service
4.2 Integration into Customer Service Systems
4.3 Training and Change Management
4.4 Measuring the Impact of AI on Customer Service
Module 2: Understanding AI Technologies
2.1 Overview of Machine Learning
2.2 Natural Language Processing (NLP)
2.3 Deep Learning and Neural Networks
2.4 AI-Driven Analytics
Module 5: Optimizing Customer Experiences
5.1 Using AI to Create Personalized Customer Interactions
5.2 Increasing Service Efficiency with AI
5.3 Case Studies: Successful AI Implementations in Customer Service
Module 6: Ethical Considerations and Trust
6.1 Ethical AI Use in Customer Service
6.2 Building Trust through Transparency
6.3 Compliance with Data Privacy Regulations
Module 7: Future of AI in Customer Service
7.1 Emerging Trends and Advancements in AI Technologies
7.2 Innovative Use Cases for AI in Customer Service
7.3 Preparing for AI Evolution in Customer Service
7.4 Ethical and Societal Considerations
Module 8: Creating an AI Strategy for Your Organization
8.1 Developing Strategic Plan for AI Implementation and Evolution
8.2 Cultivating an AI-Driven Culture
8.3 Overcoming Challenges and Measuring Success
Module 9: AI Agents for Customer Service
1. What Are AI Agents
2. Types of AI Agents
3. Applications and Trends of AI Agents in Customer Service
Skills You'll Gain
AI Ethics Principles
Risk Mitigation Strategies
Ethical AI Application Design
Fairness in AI Systems
Decision-Making in AI Governance
Regulatory and Compliance Knowledge
Ethical Leadership in AI
Impact Assessment of Ethical Violations
Tools You’ll Master
Freddy AI
Octane AI
Rul.ai
Prerequisites
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Basic knowledge of customer service operations and its role in business success.
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Familiarity with digital tools and fundamental AI concepts.
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Insights into organizational decision-making processes related to customer service and technology adoption.
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Curiosity and openness to exploring AI’s transformative potential in customer service practices.
Choose the Format That Fits Your Schedule
What’s Included (One-Year Subscription + All Updates):
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High-Quality Videos, E-book (PDF & Audio), and Podcasts
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AI Mentor for Personalized Guidance
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Quizzes, Assessments, and Course Resources
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Online Proctored Exam with One Free Retake
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Comprehensive Exam Study Guide
Live Instructor Led Sessions
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2 - Half Day [ 4 Hours Each ] of intensive weekend training with live demos
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8 hours of on-demand video lessons, e-book, and podcasts
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Real-time Q&A and peer collaboration
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Led by AI Certified Trainers
Self-Paced Online
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8 hours of on-demand video lessons, e-book, and podcasts
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Learn anywhere, anytime, with modular quizzes to track progress
Can be enrolled independently
Earn a Shareable Certificate
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Add to LinkedIn under "Licenses & Certifications"
Showcase your expertise to potential employers and professional connections.
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Download a Verified Certificate - Blockchain
Your certificate is secured on the blockchain for tamper-proof authenticity and can be downloaded as a high-quality PDF for personal records or professional sharing.
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Share on social media
Celebrate your accomplishment with your network on all social platforms.
Note: The certificate visuals shown are for reference only and may be updated at AI Certs discretion.
Participants who successfully complete the program will receive a verified digital certificate issued by AI Certs. The program follows a pass/fail grading system, requiring a minimum score of 70% to qualify for certification.
Certificates will be delivered via email using the name provided during registration.
Lead Life Learning, India is in collaboration with AI Certs, New York to offer a portfolio of high impact AI & Blockchain programs. AI Certs is an authorized body to conduct examination and provide globally recognized certificates through its expert accreditation body.